Privacy Policy

OnCall Property Services — Effective Date: [insert date]

OnCall Property Services ("OnCall," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you contact us, request service, or use our website or booking forms, we may collect:

• Your name and company name
• Phone number
• Email address
• Property address and service details
• Information you share with our team or our virtual receptionist during a call, text, or chat

How We Use Your Information

We use the information you provide to:

• Schedule and complete maintenance and repair services
• Send appointment confirmations, reminders, and updates
• Respond to requests and answer questions
• Send invoices and process payments
• Send occasional marketing communications, only if you have opted in

SMS and Text Messaging

If you provide your phone number, you may receive transactional text messages such as visit reminders and appointment updates. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out of these messages, or reply HELP for assistance.

If you separately opt in to marketing text messages, you can opt out at any time by replying STOP MKT. We do not share your phone number with third parties for their own marketing purposes.

How We Share Information

We do not sell your personal information. We may share information with:

• Team members and technicians who need it to complete a job
• Service providers that support our operations, such as our scheduling and communication platform
• Authorities, if required by law

Data Security

We take reasonable steps to protect the information you share with us. No method of storage or transmission is completely secure, but we work to keep your information safe.

Your Choices

You can ask us to update or remove your contact information at any time by reaching out to us directly. You can also opt out of marketing emails or texts using the unsubscribe or STOP instructions included in those messages.

Changes to This Policy

We may update this policy from time to time. The effective date at the top will reflect the most recent version.

Contact Us

OnCall Property Services
[insert business address]
[insert phone number]
[insert email address]